SmartPay e-billing FAQs

What is SmartPay?
SmartPay is an online invoicing solution for businesses large and small. SmartPay allows you to accomplish all your invoicing with one simple system.

How does SmartPay work?
SmartPay is a web-based application that allows you simply to log in to your account and create and send electronic invoices to your customers. SmartPay does not require any software to be downloaded or installed on your computer, making it an ideal solution for customers looking to minimize their IT infrastructure and overhead costs.

Why should I pick SmartPay over other electronic billing solutions?
SmartPay is very intuitive and easy to use. SmartPay's special customized payment portal and invoices reinforce your brand and build customer confidence: when they visit your SmartPay site, your customers feel like they're visiting you. SmartPay is the most cost-effective web-based invoicing solution and offers features comparable to applications that cost thousands of dollars. We do not require that you sign a one-year contract, as most other robust applications do. Take our tour to see for yourself just how powerful a tool SmartPay can be.

What do I get as a SmartPay client?

Easy, economical electronic billing.
Fees based on the number of invoices you send, so you never pay more than you should, and yet the system grows with you.
Email and invoices with your colors and logo, for your customers’ sense of security and a professional look, no matter the size of your business.
A customized customer portal that builds confidence in your customers and reinforces your brand.
The simplicity and security of a web-based system – power outages or security issues in your office won’t affect your data.
The satisfaction of knowing that you’ve made an environmentally responsible choice – and that’s a benefit you’ll pass on to your customers.

What level of expertise do I need in order to use SmartPay?
SmartPay's user interface is so intuitive that anyone can use it. Yet it includes all of the features and flexibility that advanced clients value. No matter what your experience level is, SmartPay is the perfect electronic billing system for you. Remember, too, SmartPay is an Onsharp product, and you can always count on Onsharp for the support you need.

Does SmartPay allow me to customize the customer portal and emails with my own logo and company color scheme?
Yes, SmartPay allows you to customize the SmartPay customer portal with your own logo and color scheme as well as the electronic invoices that are sent to your clients by email. We even allow you to pick your own domain name for ultimate customer trust and marketing for your company.

How do I know my information is safe?
We understand that it is extremely important that your information be kept safe. And that's why we ensure that you never lose any of your information by providing all accounts with backup redundancies. All transaction processing is protected by 256-bit SSL encryption, so your customers have the peace of mind knowing that their payment information is secure when making a payment using SmartPay.

Can I integrate SmartPay with my existing applications?
Soon! With SmartPay’s Application Programming Interface (API), to be released in early summer 2009, you can seamlessly integrate SmartPay’s functionality with another application, or more fully integrate it with your website. Customers without their own IT department can visit our corporate website at www.onsharp.com. Onsharp provides a wide variety of web consulting services, including web strategy, design, development, search engine optimization, online marketing and web hosting, and we can provide the technical assistance you need for this step.