It’s Just a Simple Theory…Improving Customer Adoption
When it comes to electronic bill presentment and payment systems, every business wants high customer adoption of the system. That is a no brainer. How can you encourage your customers to adopt the system? It’s a simple theory, really. Diffusion … Continue reading
Customer Adoption: Tips to Motivate eBilling Usage
eBilling is one of those things that’s win-win for everybody in business. You get paid more quickly and reliably, and your customers have an easier time paying without having to deal with checks or phone calls. Unfortunately, even in 2012, … Continue reading
It’s up to businesses to take the lead on electronic billing and payment solutions
Paying for goods and services by check has decreased by 7.1 percent since 2006, according to the 2010 Federal Reserve Payments Study. Trends show consumers and businesses are favoring electronic forms of payment. Many businesses have yet to offer a … Continue reading
Help Your Customers Build Confidence in 30 Days or Less
Many customers are hesitant to pay bills online. Maybe they’ve heard horror stories from relatives about identity theft and have decided that virtually nothing is safe on the Internet. First they’ll need to know it’s really you asking for money. … Continue reading
10 Ideas to Increase How Many of Your Customers Pay Online
Savings grow as the number of customers paying online raises. Here are some ideas to increase adoption of electronic billing and payment. Continue reading
EBPP: Is It Time to Take the Plunge?
If you haven’t yet switched to paperless billing, you probably are just waiting for the right time. If you do invoices at particular times of the month, you probably think about it every time you do your invoices — and … Continue reading
E-billing in Rural Areas
Businesses in rural areas may hesitate to switch to electronic invoicing. Some customers may still be on dial-up internet service, or may not have internet service. There’s lower demand for e-invoicing in rural areas, studies tell us, in the sense … Continue reading
